RETURN & REFUND POLICY

Everything You Need to Know

7 day Exchange & Money back policy* (within India Purchases only)

Once the product is returned under our 7 Day Money Back policy the refund. You may choose to either make another purchase using the same or get the amount refunded to your bank account. The amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).*not applicable on gold coins. We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizings, exchanges, or refunds for all products within the 7-day money back policy.
We recommend contacting our Customer Service team to receive assistance and suggested methods to return your purchase. Handover the securely packed item with the return address label and the shipping declaration to the Courier person. Once your returned item is received our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweller other than Porwal Palace), or damaged cannot be accepted for return. Porwal Palace Reserves the rights to refund and refund can be claimed only if you satisfy the following conditions:
The exchange, return and money back policies are subject to terms & conditions as mentioned below.

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• Customized Jewellery which includes personalized/engraved products /ordered in line with specific instructions from Customer is not eligible for return/money back.

• You will receive complimentary return shipping for all eligible products for return/money back within the 7 Day Exchange policy (Online). Shipping charges for all other returns/exchange/money back is subject shall be borne by Customer.

• Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all returns/exchange/money back within the 7 Day period. Submission of Invoice shall be optional for all Exchange/Money back after the 7 Day Exchange Period.

• The return/money back amount will be as determined by our team at Porwal Palace. 

• Porwal Palace reserves the right to change the exchange/money back price of the product based on the Quality Inspection.

• In case of exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch.

• For the 7-day Exchange/Return policy, if the product is purchased at a discounted price under any promotion, then Porwal Palace will only refund the discounted price as per the invoice.

• The customer agrees not to dispute the decision made by Porwal Palace and accept our decision regarding the returns policy.

• Disputes of any nature will come under Nellore-India jurisdiction.

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Lifetime Exchange:

Porwal Palace offers Lifetime Exchange for all products. If at any point of time you want to Exchange or Upgrade the product, we will happily offer you with an Exchange as below:

• Jewellery products studded with stones/other material will be exchanged at only the gold cost at the prevailing rate. No stones will have buyback .

• Plain Gold Jewellery unstudded products and Gold Coins Exchange at the prevailing rate of gold.

• In all cases, the current market value will be determined by Porwal Palace.